At first glance, encryption with S/MIME seems a little more complicated than with PGP. First, you have to establish a Certification Authority (CA) for the OTRS system, following which the procedures are very much like those needed with PGP: configure OTRS, install your own certificate, import other public certificates as needed, etc.
The S/MIME configuration is conducted outside the OTRS web interface for the most part, and should be carried out in a shell by the 'otrs' user. The MIME configuration under Linux is based on SSL (OpenSSL). Therefore, check first of all whether the OpenSSL package is installed on your system. The OpenSSL package includes a script called CA.pl, with which the most important steps of certificate creation can be performed. To simplify the procedure, find out where in the filesystem the CA.pl script is stored and enter the location temporarily into the PATH variable of the shell (see Script below).
otrs@linux:~> rpm -ql openssl | grep CA /usr/share/ssl/misc/CA.pl otrs@linux:~> export PATH=$PATH:/usr/share/ssl/misc otrs@linux:~> which CA.pl /usr/share/ssl/misc/CA.pl otrs@linux:~> mkdir tmp; cd tmp otrs@linux:~/tmp>
Script: Configuring S/MIME.
The script above shows that a new temporary directory ~/tmp has been created, in which the certificate is to be generated.
To create a certificate, perform the following operations in the command line (we assume that the OTRS administrator has to create a SSL certificate for test and learning purposes. In case you already have a certified SSL certificate for the encryption, use it and skip these steps):
Establish your own Certification Authority for SSL. You need it to certify the request for your own SSL certificate (see Script below).
otrs@linux:~/tmp> CA.pl -newca CA certificate filename (or enter to create) Making CA certificate ... Generating a 1024 bit RSA private key ...++++++ ......++++++ writing new private key to './demoCA/private/cakey.pem' Enter PEM pass phrase: Verifying - Enter PEM pass phrase: ----- You are about to be asked to enter information that will be incorporated into your certificate request. What you are about to enter is what is called a Distinguished Name or a DN. There are quite a few fields but you can leave some blank For some fields there will be a default value, If you enter '.', the field will be left blank. ----- Country Name (2 letter code) [AU]:DE State or Province Name (full name) [Some-State]:OTRS-state Locality Name (eg, city) []:OTRS-town Organization Name (eg, company) [Internet Widgits Pty Ltd]:Your company Organizational Unit Name (eg, section) []: Common Name (eg, YOUR name) []:OTRS Admin Email Address []:[email protected] otrs@linux:~/tmp> ls -la demoCA/ total 8 -rw-r--r-- 1 otrs otrs 1330 2006-01-08 17:54 cacert.pem drwxr-xr-x 2 otrs otrs 48 2006-01-08 17:53 certs drwxr-xr-x 2 otrs otrs 48 2006-01-08 17:53 crl -rw-r--r-- 1 otrs otrs 0 2006-01-08 17:53 index.txt drwxr-xr-x 2 otrs otrs 48 2006-01-08 17:53 newcerts drwxr-xr-x 2 otrs otrs 80 2006-01-08 17:54 private -rw-r--r-- 1 otrs otrs 17 2006-01-08 17:54 serial otrs@linux:~/tmp>
Script: Establishing a Certification Authority for SSL.
Generate a certificate request (see Script below).
otrs@linux:~/tmp> CA.pl -newreq Generating a 1024 bit RSA private key ..........................................++++++ ....++++++ writing new private key to 'newreq.pem' Enter PEM pass phrase: Verifying - Enter PEM pass phrase: ----- You are about to be asked to enter information that will be incorporated into your certificate request. What you are about to enter is what is called a Distinguished Name or a DN. There are quite a few fields but you can leave some blank For some fields there will be a default value, If you enter '.', the field will be left blank. ----- Country Name (2 letter code) [AU]:DE\keyreturn State or Province Name (full name) [Some-State]:OTRS-state Locality Name (eg, city) []:OTRS-town Organization Name (eg, company) [Internet Widgits Pty Ltd]:Your company Organizational Unit Name (eg, section) []: Common Name (eg, YOUR name) []:OTRS admin Email Address []:[email protected] Please enter the following 'extra' attributes to be sent with your certificate request A challenge password []: An optional company name []: Request (and private key) is in newreq.pem otrs@linux:~/tmp> ls -la total 4 drwxr-xr-x 6 otrs otrs 232 2006-01-08 17:54 demoCA -rw-r--r-- 1 otrs otrs 1708 2006-01-08 18:04 newreq.pem otrs@linux:~/tmp>
Script: Creating a certificate request.
Signing of the certificate request. The certificate request can either be signed and thereby certified by your own CA, or made more credible by being signed by another external certified CA (see Script below).
otrs@linux:~/tmp> CA.pl -signreq
Using configuration from /etc/ssl/openssl.cnf
Enter pass phrase for ./demoCA/private/cakey.pem:
Check that the request matches the signature
Signature ok
Certificate Details:
Serial Number:
fd:85:f6:9f:14:07:16:c8
Validity
Not Before: Jan 8 17:04:37 2006 GMT
Not After : Jan 8 17:04:37 2007 GMT
Subject:
countryName = DE
stateOrProvinceName = OTRS-state
localityName = OTRS-town
organizationName = Your Company
commonName = OTRS administrator
emailAddress = [email protected]
X509v3 extensions:
X509v3 Basic Constraints:
CA:FALSE
Netscape Comment:
OpenSSL Generated Certificate
X509v3 Subject Key Identifier:
01:D9:1E:58:C0:6D:BF:27:ED:37:34:14:D6:04:AC:C4:64:98:7A:22
X509v3 Authority Key Identifier:
keyid:10:4D:8D:4C:93:FD:2C:AA:9A:B3:26:80:6B:F5:D5:31:E2:8E:DB:A8
DirName:/C=DE/ST=OTRS-state/L=OTRS-town/O=Your Company/
CN=OTRS admin/[email protected]
serial:FD:85:F6:9F:14:07:16:C7
Certificate is to be certified until Jan 8 17:04:37 2007 GMT (365 days)
Sign the certificate? [y/n]:y
1 out of 1 certificate requests certified, commit? [y/n]y
Write out database with 1 new entries
Data Base Updated
Signed certificate is in newcert.pem
otrs@linux:~/tmp>
Script: Signing of the certificate request.
Generate your own certificate, and all data going with it, using the signed certificate request (see Script below).
otrs@linux:~/tmp> CA.pl -pkcs12 "OTRS Certificate"
Enter pass phrase for newreq.pem:
Enter Export Password:
Verifying - Enter Export Password:
otrs@linux:~/tmp> ls -la
total 12
drwxr-xr-x 6 otrs otrs 328 2006-01-08 18:04 demoCA
-rw-r--r-- 1 otrs otrs 3090 2006-01-08 18:13 newcert.p12
-rw-r--r-- 1 otrs otrs 3791 2006-01-08 18:04 newcert.pem
-rw-r--r-- 1 otrs otrs 1708 2006-01-08 18:04 newreq.pem
otrs@linux:~/tmp>
Script: Generating a new certificate.
Now that these operations have been performed, the S/MIME setup must be completed in OTRS.
This part of the setup is carried out in the Admin page, choosing the link "SMIME". In case the general S/MIME support in OTRS has not yet been enabled, the mask points this out to the administrator and provides an appropriate link for enabling it.
With the SysConfig group "Crypt::SMIME", you can also enable and configure the general S/MIME support.
Here you can activate S/MIME support, and define the paths for the OpenSSL command and the directory for the certificates. The key file created above must be stored in the directory indicated here. Otherwise OpenSSL cannot use it.
The next step is performed in the S/MIME configuration on the OTRS Admin page. Here, you can import the private key(s) of the OTRS system and the public keys of other communication partners. Enter the public key that has been created in the beginning of this section and added to OTRS.
Obviously, all public S/MIME keys of communication partners can be imported using the customer administration tool as well.